Supervisory Skills
Course ID: 261130 0101 347ESH
Course Dates : 30/11/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Leadership & Management Development Organisational Effectiveness Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Supervisors play a critical role in translating organisational objectives into daily team performance. Effective supervisors must manage people, coordinate work, solve problems and maintain productivity while supporting employee development.
This programme provides participants with practical supervisory skills required to lead teams effectively. Participants will learn how to communicate expectations, manage performance, delegate tasks, handle workplace challenges and build stronger team capability.
Objectives
1. Apply essential supervisory skills to manage daily team activities effectively.
2. Communicate expectations clearly and build productive working relationships.
3. Delegate tasks, monitor performance and support employee development.
4. Handle workplace problems and performance challenges professionally.
5. Develop practical approaches to improve team productivity and engagement.
2. Communicate expectations clearly and build productive working relationships.
3. Delegate tasks, monitor performance and support employee development.
4. Handle workplace problems and performance challenges professionally.
5. Develop practical approaches to improve team productivity and engagement.
Who Should Attend
1. Newly appointed Supervisors.
2. Team Leaders.
3. Frontline Managers.
4. Shift Leaders.
5. Employees preparing for supervisory responsibilities.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Supervisory Skills Fundamentals
- Understanding the role of a supervisor
- Moving from employee to supervisor responsibilities
- Identifying key supervisory challenges
Effective Communication
- Communicating expectations clearly
- Developing active listening skills
- Improving workplace communication
Building Team Relationships
- Establishing trust with team members
- Creating positive working relationships
- Supporting team cooperation
Day 2
Planning and Organising Work
- Organising daily team activities
- Setting priorities and schedules
- Managing workload effectively
Delegation Skills
- Understanding effective delegation
- Assigning tasks based on capability
- Following up on delegated work
Monitoring Performance
- Tracking team performance
- Identifying performance issues
- Providing timely support
Day 3
Performance Management for Supervisors
- Setting clear performance expectations
- Conducting performance discussions
- Supporting employee improvement
Coaching Team Members
- Developing coaching skills
- Helping employees solve problems
- Encouraging continuous improvement
Feedback Skills
- Providing constructive feedback
- Recognising good performance
- Handling difficult feedback conversations
Day 4
Problem Solving for Supervisors
- Identifying workplace problems
- Applying structured problem-solving approaches
- Making practical decisions
Conflict Management
- Understanding workplace conflict
- Managing disagreements effectively
- Maintaining positive team relationships
Managing Change
- Supporting teams through change
- Communicating changes effectively
- Maintaining team performance
Day 5
Supervisory Leadership Application
- Applying supervisory skills to workplace scenarios
- Developing practical leadership approaches
- Improving team effectiveness
Building Effective Teams
- Strengthening teamwork
- Supporting employee engagement
- Creating productive team environments
Review and Action Planning
- Reviewing supervisory skills tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
